Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kneefix.in (the "Site").
Text Marketing and Notifications
By providing your phone number during checkout and initiating a purchase, subscribing through opt-in forms where a phone number is provided, or texting a keyword phrase, you are giving us consent to send you text messages. These messages may include information about our products, services, promotions, and abandoned cart reminders. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.
You can unsubscribe from receiving text messages at any time by replying STOP to any message sent by us or by clicking the unsubscribe link provided in our messages. For assistance, reply HELP to any message or contact us at support@kneefix.in.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this information as Device Information.
We collect Device Information using the following technologies:
-
Cookies are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
-
Log files track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
-
Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
When you make or attempt to make a purchase through the Site, we collect certain information including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as Order Information.
Throughout this Privacy Policy, Personal Information refers to both Device Information and Order Information.
How We Use Your Personal Information
We use the Order Information we collect to:
-
Process and fulfill your orders
-
Arrange shipping and delivery
-
Send order confirmations and invoices
-
Communicate with you
-
Screen orders for potential fraud or risk
-
Provide information, offers, and marketing communications where permitted by your preferences
We use Device Information to:
-
Help detect fraud and security risks
-
Improve and optimize our website
-
Understand how visitors use our website
-
Measure the effectiveness of our advertising and marketing campaigns
Sharing Your Personal Information
We may share your Personal Information with trusted third-party service providers to operate our business and fulfill your orders.
For example, we use Shopify to power our online store. You can learn more about how Shopify handles your information here:
https://www.shopify.com/legal/privacy
We also use Google Analytics to better understand how visitors use our website. Learn more here:
https://policies.google.com/privacy
You can opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information when required to comply with applicable laws, regulations, legal processes, or to protect our legal rights.
Behavioral Advertising
We may use your Personal Information to provide relevant advertisements and marketing communications.
You can opt out of personalized advertising through:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://adssettings.google.com
Microsoft Bing:
https://about.ads.microsoft.com
You can also opt out through the Digital Advertising Alliance:
Do Not Track
Please note that we do not change our data collection and usage practices when we receive a Do Not Track signal from your browser.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the details below.
Please note that your information may be transferred outside Europe, including to Canada and the United States, in order to process orders and operate our business.
Data Retention
We retain your Order Information for our records unless and until you request that we delete it, unless we are legally required to retain it for a longer period.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. Any updates will be posted on this page.
Minors
The Site is not intended for individuals under the age of 13 years.
Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:
Email: support@kneefix.in